Articles
Customer Service
Optimizing Customer Service and Corporate Value
Q. How can a company maximize customer service and corporate value? A. The first interaction is often with the customer service department. This team makes the first impression, setting the tone for the relationship and the perception of how your brand can fulfill their needs. Suppose the experience is pleasant and productive; your credibility increases. […]
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GOOD QUESTION: What’s your best customer service tip for supply chain stakeholders?
What’s the secret to pleasing customers, whether they’re consumers, your partners, or other supply chain stakeholders? These industry insiders offer their best advice.
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9 Ways to Enhance the Customer Experience
Providing a five-star customer experience is the name of the game for e-commerce and omnichannel retailers and brands. Here are some best practices to keep your customers coming back for more.
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Syfan Logistics Renders Transport Plan on Deadline to Haul Away Foul Mess
Taking on smelly poultry waste and an extremely tight deadline, Syfan Logistics provides a swift solution to a fowl challenge many refused—adding another feather to its cap.
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How Strong Trading Relationships Help Win and Retain Customers
The most effective supply chains are built on a firm foundation of cooperation between suppliers and distributors. Strong trading relationships have a significant impact on just about every measure of performance: customer service, transportation and storage costs, risk, forecasting, lead times, and even product development. The best way to ensure that your supply chain is […]
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Masterful Moves: Overcoming Deadlines, Pressures, and the Pandemic
Holman Logistics provided its client with Extraordinary Service resulting in seamless execution for a warehouse move done in record time. THE CHALLENGE Seeking to optimize its Northwest omnichannel supply chain operations and having outgrown its existing 204,000-square-foot distribution center, one Holman Logistics client needed a new facility. The major consumer lawn and garden products supplier […]
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E-Commerce: Delivering the Goods
A new study from Descartes Systems Group shows the ongoing e-commerce growth and the importance of delivery performance for customers.
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How to Ensure Delight in the Grocery Aisle
Fulfilling customer needs and maintaining their ongoing satisfaction remains a critical priority. Disappointing a customer doesn’t sit well with a retailer or store associate, and that sense of frustration is something retailers should be working to prevent, starting with the following strategic supply chain enhancements. Improve demand forecasting to reduce unwelcome surprises. Typical seasonal products, […]
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Rowenta Irons Out Inventory Challenges
Where do I go when it is too painful to watch TV? To my garage workbench. As it happens, my daughter had a project for me. Her pricey Rowenta iron was staining and scorching clothes. I can’t fix what’s going on in the world, but I’ll try my hand at this! Having broken several appliances […]
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Improving CX: Going the Extra Mile
From e-commerce fulfillment strategies to warehouse layout to inventory approaches, here are the supply chain moves that go above and beyond to improve the customer experience.
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