Articles
Customer Service
Streamlining E-Commerce Fulfillment
Creating an efficient e-commerce fulfillment strategy isn’t easy. Here are tips every digital retailer needs to know to simplify the process.
Read More
How 3PLs Can Minimize Claims and Help Customers Understand Liability
3PLs can become an ally for their customers in the event of a loss, damage, or delay, providing outstanding customer service and support during the claims process.
Read More
How Is Coronavirus Impacting E-Commerce?
The number of people infected by the new coronavirus globally surpassed those infected in China as of February 2020. As the virus continues to spread, new ramifications are revealed daily. How is the coronavirus impacting e-commerce operations, and what can retailers do in response to those challenges?
Read More
The Secret Behind the Best Supply Chain Transformations
Even the most well-oiled supply chains have room for improvement. But what if you want to do more than just improve; what if you want to transform? Data analytics and artificial intelligence (AI) can disrupt—and, yes, transform—your supply chain.
Read More
What to Look For in a 3PL
The field of third-party logistics (3PL) service providers has grown fiercely competitive, and the services and capabilities a 3PL can offer become difficult to differentiate.
Read More
Importer Maximizes Savings and Customer Service with Kuebix TMS
By leveraging Kuebix and an integration with NetSuite, equipment parts importer Summit Supply ensures every order is shipped with the quickest, least expensive option to maximize savings and service.
Read More
Supply Chain AI: This Time It’s for Real
Data analytics and artificial intelligence (AI) are hot topics these days, especially in supply chain circles.
Read MoreGOOD QUESTION | When choosing a logistics provider, what’s more important: cost or customer service?
With a tumultuous global economy and trade uncertainties, the most important consideration is value. Can they provide global visibility to your supply chain? Can they help you effectively navigate the ever-changing regulatory landscape? Park Williams VP, North America Sales BDP International Customer service. Simply put—you can win and lose with cost, but you will always […]
Read More
Seeing Clearly: The Value of Visibility
Few parts of the enterprise have transformed more radically over the years than supply chain as companies struggle to navigate global sourcing, just-in-time delivery models, and unprecedented customer expectations for product availability and delivery speed.
Read More
The CX Files
The truth is out there. Technology tools offer mindbending ways to delight retailers and their customers. And there’s no conspiracy about that.
Read More