| Articles Tags | Customer Service

Scaled 3PL Solutions Heal Pharma’s Supply Chain

A large pharma company teams up with Hub Group to achieve compliance with the best service at a reasonable cost.

November 19, 2019 | Customer Service | Technology

Five Reasons Why the Delivery Economy Is Here… Now

Providing a great customer experience has long been a key factor in predicting any business’s success. Traditionally, this meant providing customers things like a comfortable place to shop, attentive and courteous sales associates, and a generous return policy. But, like everything else today, new digital technologies and services have dramatically changed what customers expect during […]

September 23, 2019 | Customer Service | Supply Chain

EFW’s Net Promoter Score Program Measures Customer Satisfaction

Q: Why implement a Net Promoter Score Program? A: The Net Promoter Score (NPS) has become one of the most popular approaches to measure and improve customer service. It’s a metric that a growing number of our clients are adopting to gauge not only customer satisfaction, but our performance. Along with recognizing the transformative business […]

September 16, 2019 | Customer Service | E-commerce | Supply Chain

Building Brand Love

How supply chain efficiency supports brand strategy

July 12, 2019 | Customer Service | Logistics | Supply Chain

How Evolving Consumer Behavior impacts Global Supply Chains

The impact of evolving consumer shopping behaviors on retailers and manufacturers is the focus of a new supply chain study by DiCentral, a B2B integration services provider, along with the Center for Supply Chain Research at Lehigh University. The study, Supply Chain Collaboration in Transformative Vertical Industries: Implications of Omnichannel and Dropshipping, examines the motivations, […]

July 11, 2019 | Customer Service | Supply Chain | Technology

Can Your Supply Chain Turn on a Dime?

Shifting and more demanding consumer expectations are changing the way organizations work. According to the EY Americas Supply Chain Reinvention Survey 2019, 53% of respondents say fast-changing customer preferences require supply chains that can turn on a dime. The survey covers topics including technology adoption, leadership and talent, investment prioritization, sustainability, and other factors in […]

May 20, 2019 | Customer Service | Intermodal | Supply Chain

CRM System Brings Ease of Use and Multimodal Benefits – DLS Worldwide

Customers want their processes to be simple and efficient. That’s where CRM systems come in.

May 9, 2019 | Customer Service | Sourcing/Negotiations | Supply Chain

Leading a Supply Chain With Dogged Determination

Matt Cantatore is chief operating officer of Ollie, a national service that sells healthful, high-quality pet food direct to consumers. Responsibilities: Oversight of day-to-day operations, including sourcing, supply chain management, fulfillment, logistics, and customer service. Also an executive team member responsible for recruiting, goal-setting, and managing the P&L. Experience: Director of operations, Blue Apron; analyst, […]