| Articles Tags | E-commerce

Balancing Exception Management and Customer Satisfaction

For ecommerce fulfillment, exceptional customer service is not just about getting orders right but how you handle exceptions when things go awry. It’s critical to have systems to navigate shipment exception challenges and create customer experiences that foster loyalty.

July 25, 2023 | 3PL | E-commerce | July 2023 | Third-Party Logistics

Putting 3PLs to the Text

There’s no such thing as TMI when third-party logistics providers work diligently with shippers to help them navigate macro changes and to provide accountability, transparency, efficiency, and streamlined supply chain operations. It’s 3PLs FTW.

July 20, 2023 | Automation | E-commerce | July 2023 | Robotics

Automating Warehouse Operations: Where to Start and How to Maximize Gains

Deploying automation and robotics in the logistics industry has gained in urgency in recent years. No longer just the prerogative of global corporations, automation is also key for small to mid-size companies grappling with ecommerce acceleration and seeking efficiencies in their supply chain operations.

Clean Shave: Brand Handily Achieves Global Expansion with 3PL Partner

Relying on SEKO’s state-of-the-art warehousing, consistent fulfillment strategy, and seamless global fulfillment platform, MANSCAPED™ met product demand and achieved their expansion goals.

| E-commerce | July 2023 | Retail Logistics | Reverse Logistics

Managing the Return Trip

Glance around any airport and it immediately becomes apparent that travel is back in full swing. Chalk it up to pent-up demand but people are either hauling out long-stored luggage or buying new bags and setting off on much delayed journeys. The time was ripe for Samsonite—the world’s best-known and largest travel luggage company—to innovate and enhance their customer experience.

| Careers | E-commerce | July 2023

Ecommerce Plug and Play

Allan Marshall figured his days as a CEO were complete. He’d founded several successful logistics firms, including Segmentz, which eventually became XPO Logistics. Satisfied with all he had accomplished, Marshall then spent about 15 years providing seed capital for promising startups.

June 7, 2023 | E-commerce | June 2023 | Retail | Retail Logistics

How to Combat Fraudulent Losses

Retail and ecommerce is experiencing a massive digital transformation, and with this comes an increase in bad actors who embrace innovation and take advantage of the latest digital fraud practices as well.

Embracing the Opportunity in Returns

With the explosive growth of online shopping in recent years, largely fueled by the pandemic, returns are on the rise and have become a logistics headache for retailers, carriers, and consumers. The long-term impacts of this increased demand, and the resulting strain on retailers and supply chains, will largely depend on how retailers respond.

Increasing E-Commerce Efficiencies Block by Block

Consumer expectations continue to stack up, and pressures on e-tailers are mounting. Here’s how companies are building efficiencies and constructing e-fulfillment strategies.

February 28, 2023 | E-commerce | February 2023 | Warehouse Management Systems (WMS)

Omnichannel Fulfillment for Retail E-Commerce

Here’s how to double shipping capacity without doubling your staff. Start with a full stack warehouse management system (WMS) toolset.

E-commerce

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