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GOOD QUESTION: What’s your best customer service tip for supply chain stakeholders?
What’s the secret to pleasing customers, whether they’re consumers, your partners, or other supply chain stakeholders? These industry insiders offer their best advice.
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Why a Supply Chain Management Ecosystem Is the Future of Enterprise Planning
Visibility providers are integrating with supply chain applications to give users multiple capabilities within a single ecosystem. Just like within our smartphone, these integrations are giving users the power to tailor their own ecosystem according to their needs.
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Logistics Technology: The Unsung Hero of Convenience Commerce
As consumers embraced online ordering during the pandemic, e-commerce sales ballooned from $571.2 billion in 2019 to $815.4 billion in 2020—a 43% jump—according to a recent Census Bureau retail survey. Although online sales have cooled since the initial pandemic-driven fervor, consumers continue to drive convenience commerce, with e-commerce sales increasing 6.7% in Q1 2022. More than 20% of consumer spending from January to March occurred online.
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How to Develop a Customer-centric Supply Chain
Supply chain variability creates hurdles to customer satisfaction. Prioritize the consumer experience by integrating flexible technologies and processes in your supply chain design.
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Sustainability Regulations Call for Increased Visibility
Businesses have become more attuned to social and environmental issues, and it is not just because they believe it’s the right thing to do.
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How SMBs Can Re-evaluate Risk
Supply chain disruption has been a major issue since the onset of the pandemic, affecting consumers’ ability to get everything from toilet paper and pharmacy items to cars and houses. At the same time, porch-pirated theft is on the rise, with around 210 million packages disappearing from porches across the United States in 2021, according to a Safewise study.
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Attacks on Energy Attack You
Can you walk and chew gum at the same time? Leaders in the United States and globally cannot when it comes to balancing green energy initiatives with common sense energy requirements.
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How to Unlock Opportunity With a Procurement Control Tower
With market volatility and sky-high inflation driving shifts in the price of oil and other commodities, it’s not surprising to see businesses adjust sourcing and inventory strategies in anticipation of future roadblocks. Plus, with consumer demand softening, many companies that largely over-indexed on orders last year are now sitting on a surplus of supply.
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Combatting the Chip Shortage with Cloud Adoption
As the economy grapples with the new normal of post-pandemic buyer behavior and businesses move forward, many industries continue to experience a demand surge that has overwhelmed the supply chain. Shortages of critical components such as semiconductor chips are at an all-time high for manufacturing, transportation, and logistics.
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GOOD QUESTION: Is supply chain globalization in retreat? Why or why not?
Industry insiders reveal if there has been a pullback on supply chain globalization amidst volatility and disruption.
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