Articles
Reverse Logistics
Embracing the Opportunity in Returns
With the explosive growth of online shopping in recent years, largely fueled by the pandemic, returns are on the rise and have become a logistics headache for retailers, carriers, and consumers. The long-term impacts of this increased demand, and the resulting strain on retailers and supply chains, will largely depend on how retailers respond.
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Using AI for Critical Returns Management
In 2021, U.S. returns rose to $761 billion annually, up 10.6% from the year before. And with that, retailers must consider AI-based automated returns solutions to manage the influx. Artificial intelligence (AI) can tackle every aspect of returns processing, from shipping to disposition decisions to recommerce. It can also handle parts of the customer journey […]
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4 Tips to Master Reverse Logistics
Up to 40% of online purchases made in the past year were returned, finds recent research. Whether you’re diving into e-commerce for the first time or finding your footing after the accelerated industry growth amid the pandemic, mastering reverse logistics is an essential function of your operation, now more than ever.
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Achieving a Sustainable Returns Program
A good returns management program is a sustainability effort in itself. The right approach can improve value recovery, increase efficiency, and lower transport and labor costs, all while reducing your carbon footprint, food and landfill waste, and fossil fuel consumption.
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How Returns Impact the Warehouse and What You Can Do About It
Returns have always been a challenge, but distributors today are experiencing a surge in returned items and orders. The cost of return deliveries in the United States will increase to $550 billion in 2020, according to Statista. That’s up from $314 billion just four years ago.
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Get RIP-Roaring Results with IoT
Companies are increasingly investing in returnable industrial packaging (RIP) to ship products to customers as sustainably as possible.
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Mitigating the Flood of Post-Holiday Returns
Businesses across the country spend months gearing up for the holiday season. And while they survived this year’s frenzy, many are now bracing for a flood of post-holiday returns.
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Retail Combats a $351-Billion Problem
The next time you think about returning an item to Amazon, be forewarned: Return too many items in one year, and you might just be exiled for good. Amazon’s controversial decision to ban return-happy customers in an effort to reduce returns costs shows the lengths retailers are willing to go. Last year, total merchandise returns […]
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Minimize Returns While Improving Sales
The popularity of free shipping has led to a growth of online sales. It has also created a problem: a large number of online returns. The shipping world defines the returns process as reverse logistics. Minimizing costs and even making a profit in reverse logistics is critical to an e-commerce company’s health. Here are some […]
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Recall Logistics: The Value of Information
Massive recalls—such as the contaminated romaine lettuce in summer 2018 that led to the deaths of five people—provide some lessons helpful to anyone facing a future recall. With any recall, the first step is alerting the public and removing any harmful product from store shelves and customers’ homes. Unlike the romaine lettuce recall, the majority […]
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