Articles
Good Question
Good Question: What’s your best tip for retailers pivoting to direct-to-consumer (DTC) fulfillment?
Successful DTC fulfillment comes down to balancing customer acquisition cost, conversion rate, and average order value (AOV). AOV is critical—if it’s too low, shipping costs will eat up your margins. Keep AOV up by bundling products and using shipping partners who offer flexible fulfillment options that scale with you. –Aaron Galer SVP of Strategic Partners […]
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GOOD QUESTION: Has the pandemic accelerated logistics outsourcing? Why or why not?
The use of third-party logistics has accelerated since the pandemic, with new opportunities in last-mile e-commerce and carrier collaboration. We have seen tracked orders between network shippers and logistics service providers (LSPs) grow 340% year-over-year. As markets continue to rebalance, shippers still seek flexibility, resilience, and sustainability from LSP collaboration and innovation. –Tony Harris SVP […]
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What pandemic-era adjustment will have the greatest supply chain impact?
The acceleration of digital twins. The ability to digitally model a company’s manufacturing and distribution network will allow it to quickly assess the impact of large and small disruptions and take appropriate actions. —Allen Jacques Industry Thought Leader Kinaxis The use of data analytics to help suppliers really understand consumer behavior. Suppliers decided to eliminate […]
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What’s the biggest supply chain silo?
Readers shine a light on the most significant information lapses and data gaps in the supply chain, from transportation siloes to the lack of visibility into suppliers.
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How can retailers compete with the logistics dominance of the e-commerce behemoths?
Don’t view this as a competition with e-commerce behemoths, but as another sales channel in your omnichannel strategy. Treat it as such and develop your strategy to provide differentiation on customer service and trust to be able to drive direct sales, while still leveraging other channels to build brand awareness. —Scott Hebert CEO SYSPRO USA […]
Read MoreWhat’s your best reverse logistics tip?
According to the National Retail Federation, the total rate of returns was 16.6% in 2021, up from 10.6% in 2020. The best way to reduce returns is to understand the total cost of your returns and to make sure your reverse supply chain is optimized along with the rest of your supply chain.
Read MoreWhat’s the difference between traceability and transparency in the supply chain?
Traceability is showing your customer where their freight is. Transparency is showing them how it got there.
Read MoreWhat is the biggest supply chain lesson you learned from the past two years?
The fragility or brittleness of a global marketplace so deeply dependent on just-in-time inventory. Any event, whether a pandemic, hurricane, or a container ship stuck in the Suez Canal, creates immediate disarray. In response, retailers have reverted to “just-in-case” practices, building up large safety stocks. It has become a choice between risking a stock-out or keeping costly excessive inventory. Where is the balance?
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How would you summarize the supply chain in 2021 in five words?
A never-ending game of whack-a-mole.
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What’s the most challenging time-critical shipment you ever pulled off? How?
I worked for a 3PL in Holland that distributed surgical products. A Luxembourg hospital contacted us after hours, after realizing they did not have the right-size heart valve for a patient needing immediate surgery. One of our employees delivered the valve there in his car, saving the patient’s life.
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