Articles
How-To
Maximizing Your CRM System
Two-thirds of all Customer Relationship Management (CRM) initiatives fail, according to a recent study by Gartner Inc. Proper implementation and direction may be one problem. But many businesses overlook the fact that the CRM information they store and manage is inaccurate, outdated, or redundant. Here are 10 tips to help you maximize the effectiveness of […]
Read MoreSelecting Core Carriers
Choosing core carriers can be a daunting task, especially with so many carriers out there wooing your business. Here are 10 tips to help you keep a clear head when carriers come courting with all their bells and whistles, from Bob Belshaw, vice president business development and Robert Harper, product support manager, transportation, Insight Inc., […]
Read MoreLogistics Contingency Planning
Can your company weather a logistics disaster such as a terrorist attack, airport closure, or worker strike? These sudden disruptions can strand you—along with your customers’ freight. Here are tips on planning for a crisis, and handling emergency shipping when a major disruption happens, from Joel Childs, vice president of marketing, FedEx Custom Critical. 1. […]
Read MoreChoosing Cross-Border Partners
Moving goods across U.S. borders into Mexico can be difficult if you don’t align yourself with the right partners and establish solid relationships with carriers and brokers. Here are suggestions to help you select your cross-border partners wisely, from Gene Sevilla-Secasa, vice president, managing director for Ryder Latin America. 1. Invest adequate time and do […]
Read MoreChoosing the Right Logistics Consultant
Choosing a logistics consultant should not be a search for the lowest-cost solution, but rather a search for experience and success based on definitive criteria. Dr. Dick Powers, CEO and president of the Bend, Ore., and Manassas, Va.-based consulting firm INSIGHT, which solves logistics and supply chain issues with optimization-based solutions, offers these tips for […]
Read MoreFinding the Right Logistics Recruiter
Alex Metz, president, Hunt Ltd., Lindhurst, N.J., offers these tips on deciding when to use a logistics recruiter and selecting the right one. 1. Recognize when you need help. If you need to replace an individual on staff confidentially, or you have a limited HR department that cannot process the field calls and interview candidates, […]
Read MoreUsing Brokers and Forwarders for Global Trade
Hiring a broker or forwarder to move international goods can help you manage complex documentation and processes. But it takes some know-how to select and work with these agents. California-based international trade logistics solutions company Open Harbor offers these 10 tips to streamline global trade through brokers and forwarders: 1. Know when to use a […]
Read MoreClosing the 3PL Expectation Gap
If you don’t always get what you want when you hire a third-party logistics firm, don’t automatically blame the 3PL. It may be a matter of mixed signals or miscommunication. The key to a successful relationship starts with a clear RFP and excellent communications between the two firms. Michael J. Gardner, global chief operating officer […]
Read MoreChoosing the Right Public Warehouse
The strategic importance of choosing a public warehouse that best meets a company’s needs is often overlooked. Indeed, the difference between public and contract warehousing often comes down to strategy, says Rosario Rizzo, vice president of global warehousing and freight management services for APL Logistics, a global provider of supply chain management services. Though a […]
Read MoreSelecting an ERP System
Companies often decide to implement enterprise resource planning (ERP) solutions based on demand from customers rather than their own manufacturing departments. Sounds great. But sometimes, after implementation, the ERP solution doesn’t quite deliver what the end user wants. The challenge is selecting the right kind of solution. A small manufacturer with several warehouses will have […]
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